You can be assured that anything you discuss with any member of the surgery staff, whether doctor, nurse or receptionist, will remain confidential.  The only reason why we might want to consider passing on confidential information without your permission would be to protect either you or someone else from serious harm. In this situation, we would always try to discuss this with you first.

If you have any worries or queries about confidentiality, please ask a member of staff.

If you would need to discuss a personal matter at reception, please inform a member of staff so that you can do this away from the desk.